Q: I'm trying to login to the WebMail interface and my password keeps getting rejected, why is this happening?
A: The WebMail interface requires your full eMail address as your username. (ie., user@domain.com) Passwords are also case-sensitive so please ensure you are using the proper case and that shift or CAPS-LOCK is not stuck on your keyboard. 

Q: Is it possible to recover an eMail message once I have deleted it?
A: If you have deleted an eMail by accident the first step is to check your "Trash" folder. If the eMail is not in this folder it means it has been deleted from the system. Although the eMail system is subject to regular, scheduled backups we cannot recover deleted eMails. We do not suggest using the trash folder as a storage place for eMail messages. If you think you may need an eMail message for future reference please save it in a personal folder within the eMail or WebMail interface.

Q: I keep getting a notification that I'm over quota, how do I fix this?
A: This error occurs when you have more eMail in your folders than is currently allowed by your quota setting. When you receive this error please delete any unnecessary eMail messages in your inbox and folders. If you wish to increase your quota please contact a support representative.

Q. I notice that when I delete an eMail message, it still remains in the trash folder. Is there an easy way to delete messages from the trash folder automatically so that they don't use up my storage quota?
A. Yes. Simply, log into your WebMail account, Select the Settings option on the left-hand side of the screen and set the message delete method to Immediately.