GMSI Support

Q. How do I set up my eMail account using WAP so I can send and receive eMail over a wireless device?
A. Please see How to set up Wireless eMail Access.

Q. Is it possible to recover a mailbox or eMail message once I have deleted it?
A: If you have deleted an eMail by accident the first step is to check your "Trash" folder. If the eMail is not in this folder it means it has been deleted from the system. Although the eMail system is subject to regular, scheduled backups we cannot recover deleted eMails. We do not suggest using the trash folder as a storage place for eMail messages. If you think you may need an eMail message for future reference please save it in a personal folder within the eMail or WebMail interface.

Q: I keep getting a notification that I'm over quota, how do I fix this?
A: This error occurs when you have more eMail in your folders than is currently allowed by your quota setting. When you receive this error please delete any unnecessary eMail messages in your inbox and folders. If you wish to increase your quota please contact a support representative.

Q. I notice that when I delete an eMail message, it still remains in the trash folder. Is there an easy way to delete messages from the trash folder automatically so that they don't use up my storage quota?
A. Yes. Simply, log into your WebMail account, Select the Settings option on the left-hand side of the screen and set the message delete method to Immediately.